FAQ

We hope you can find the answers for your unanswered questions in our Frequently Asked Questions (FAQ) below! If you have read the FAQ and are still looking for answers please do not hesitate to email us via Our Contact Page.

Do you Price Match?

At Fat Burners Only we work very hard to ensure we have the lowest prices for all of our products. If you find the products you love cheaper elsewhere, let us know and we will hunt down the competition and we will… We will do our best to match the price for you!

How do Discount Codes Work?

We run weekly deals (jump on our email distribution list if you haven’t already!) with awesome discount codes. Only one discount code can be used per purchase. To use a code, just enter it in the relevant field on the checkout page.

What if a product I would like to purchase is not available on Fat Burners Only?

Fat Burners Only is a growing business and we would love the opportunity to provide the products that you need! Please email the details of the products through to our Customer Service Team ([email protected]) so we can try our best to stock the product for you.

SHIPPING & DELIVERY

How long will my order take to arrive?

  • We work hard to pack and send all orders as soon as possible. We endeavour to dispatch your order on the same day if it is placed before 2PM EST.
  • We are proud to ship our products using the Startrack Premium Service which means you get a FREE Express Delivery Service with most orders arriving within 1-3 business days.
  • Keep an eye out for the shipping confirmation email in your inbox, please allow the below normal postage time for delivery;
  • Within Australia
  • Allow 1-4 business days from the date we ship your order.
  • Please refer to our Shipping Information Page for further details.

How much does shipping cost to my address.

Australia: Nothing. Zero. Zip. Zilch. Nada.
New Zealand: NZD 9.95 (NZ wide!)

What Happens if I am not home when my order is delivered?

Fat Burners Only uses Startrack to deliver orders. If you are not at home to receive the parcel, an card will be left so you can pick it up from your closest post office. Sometimes cards get accidentally lost or discarded, so if you believe your parcel should have arrived, check with your local post office first.

My order is late/hasn’t arrived?

If your order has not been delivered within the expected delivery time, please send us a message through our Contact Page with your Order Number and we will track it down for you as soon as possible.
My order has arrived, but there’s something wrong!
If your item has arrived with a damaged or incorrect item please contact us through our Contact Page immediately so we can rectify it for you as soon as possible.

What if I need to cancel my order?

The best way to cancel your order is by contacting us via phone 08 6323 7653 as soon as possible. Alternatively, you can email us within normal business hours via Our Contact Page. Keep in mind that once orders have been despatched they cannot be cancelled. Please refer to our Returns Policy for further information.

Can you ship Internationally?

Yes, we can provide International Shipping. Please contact us via Our Contact Page for all International Postage enquiries.

How much does International Postage Cost?

International Postage is provided via Australia Post Airmail Services and is calculated based on the weight of your order. Please refer to our Shipping Information Page for further details.

What happens if customs prevent my order from entering my country of stated delivery?

As each country in the world has their own customs requirements, it is crucial that if you are not certain whether a product can be delivered to your country of origin, you check before you place your order with Fat Burners Only.

Find out how you can get the lowest prices & best experience at Fat Burners Only!

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    • @ 12/12/2019 02:59 PM by Brenda Maree Wilson
      friendly service and fast delivery. A++ company
    • @ 14/12/2019 08:24 AM by Lauren Hill
      These guys are amazing! So knowledgeable, products are great and reasonably priced. Delivery is quick and I love the personal notes written on the delivery slip Recommend 100%.
    • @ 18/12/2019 05:24 PM by Henky
      Excellent customer service. Paul was very helpful and nothing seems to be too hard for him!
    • @ 02/01/2020 05:50 AM by Jacqui Pengelly
      Fat Burners Only Are Amazing! i can not Recommend them Enough, Excellent Customer Service, Fast Shipping and Great Pricing, I have been using supplements for a few months now, And can not Fault Them
    • @ 03/01/2020 01:15 PM by Shaun William
      customer service and information.
    • @ 09/01/2020 01:19 PM by Bianca Denning
      Thank you to Cain for your Excellent customer service, Professional phone manner and next day delivery.
    • @ 15/01/2020 08:26 AM by Danielle Piper
      The delivery was super quick. I ordered the Oxyshred stack and there was even a note from Chantelle welcoming me to the FBO family. Definatly will be doing all my ordering with these guys.
    • @ 31/01/2020 12:28 PM by Kelly Montgomery
      excellent customer service . overnight delivery WA to Melb small sample in parcel of other product to try. lovely hand written message on bottom of invoice.. from David ( how personalised)! i will shop again with FBO
    • @ 06/02/2020 08:35 PM by Breah Danielle
      Amazing it takes no time to get my order in Melbourne in no time. I love the little notes I receive on the invoice
    • @ 12/02/2020 02:34 PM by Kirstin James
      Fantastic! Ordered on Sunday night. Arrived Wednesday! Cant beat them on prices anywhere! Will definitely be ordering again. Thankyou FBO
    • @ 17/02/2020 10:30 AM by Owais Humayun
      Thanks to Caine for his time and helping me to decide the pre, intra and post workout supplements.
    • @ 06/03/2020 09:56 AM by Emily Massey
      Cheap and fast! got my order within 24 hours and I'm in Sydney! Will definently recommend to anyone wanting to purchase supplements online.
    • @ 06/03/2020 11:32 AM by Jane Kitana Wong
      In terms of products, price, delivery, service and advice regarding which supps to take and when and how to take them:1) You guys are truly the best!The endp.s. I also love that I can do click and collect in Perth!
    • @ 06/03/2020 07:37 PM by Max Luppino
      Deadset ordered on thursday and it was delivered on friday so u cant really get any better than that and the customer service is amazing. Definitely shopping with them again
    • @ 09/03/2020 11:59 AM by Sarah Booij
      I made an online order in the morning and my products were delivered the following day! Will definitely make future orders as I can't fault the service
    • @ 13/03/2020 10:05 AM by Pauline Nell Houden
      love my bys coffee and Shiva great products always spoil me
    • @ 21/03/2020 08:42 AM by Daniel Fuller
      You guys rock! Supplements are cheap and come hell fast. Next order on its way. Keep up the great work.
    • @ 30/03/2020 05:53 AM by Joel Dean
      I love everything about them!
    • @ 01/04/2020 11:05 AM by J.t. Hurst
      Anybody wanting to know about supplementation to support their training needs, I send them straight to FBO.- Website is easy to navigate with loads of premium products and reviews. - The staff are friendly, knowledgeable and supportive. - Next day delivery. - Helpful Tips and samples at no extra charge.Thanks FBO TEAM, YOU ROCK!!!
    • @ 02/04/2020 09:24 AM by Avikash A Narayan
      Thank you Fat Burners Only for the wonderful product! I have only ordered yesterday and was delivered today, know that's a service! Will definitely be my one-stop shop for my goodies. Also, its really nice to get wonderful welcome message on the receipt. Thanks
    • @ 02/04/2020 01:52 PM by Grant Robba-Colley
      Certainly always great customer service with either txt talk email nothing is an issue and ordered my products Thursday afternoon got it Monday morning considering Im on the east side of Aus and FBO on the west , so do yourself a favour and deal with FBO
    • @ 16/04/2020 11:20 AM by Wayne Oh
      Awesome service, depth of knowledge, pricing, range of products, dispatch speed, plus theyre WA locals
    • @ 25/04/2020 04:29 PM by Kyle A. Byrne
      Phenomenal service and extremely quick delivery, overnight from Perth to Sydney 100% never shopping anywhere else
    • @ 26/04/2020 10:28 AM by Rodney Adams
      Great products, reasonably priced. Whenever I order something they very nicely leave me a handwritten thank you note with the product. No other company does this.
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